How EMV can help avoid potential chargebacks. Reason codes are important to help merchants address recurring. Attacks were up nearly 700% in just the first half of 2022. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. 1=1010, 10. 10. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 1 Category Fraud. 17, 2016 -- Issuers, acquirers and merchants looking to fully understand new types of EMV-related chargeback reason codes that have been established for both counterfeit and lost/stolen fraud can get answers to their questions at a U. 70 chargebacks can't usually be fought, but if the merchant provides proof that the transaction was initiated with an EMV chip and offline authorization was obtained, the chargeback may be. Authorization Reason Codes. 4 – Other Fraud-Card Absent Environment 10 . Each bank card network has its owner list of reason codes banks must prefer from. ” The use of this reason code indicates that. (Visa chargeback reason code 10. Careful analysis of your chargeback. Visa organizes their. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Always process cards using the magnetic stripe or EMV chip—manual keying should only be used in an emergency. 5 Visa Fraud Monitoring Program. It can also occur when a merchant sends an authorization request for a magnetic stripe or EMV chip transaction on a counterfeit card,. Payments. “The fact that the U. Prior to to, Mastercard’s list of reason colored was long, convoluted, and confusing; currently there been fewer than ten different reason codes relevancy to majority merchants. Whether or not SecureCode will make a significant difference in any individual merchant’s chargeback rate depends on the nature and source of their. 10 . Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. M10 Vehicle Rental – Capital Damages. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. How can merchants prevent code 73 chargebacks?. Authorisation. 1: EMV Liability Shift Counterfeit fraud; Visa Chargeback Code Condition 10. F01. • EMV chip-enabled acceptance devices/applications are deployed, including in-person POS retail devices, unattended terminals (including ATMs and AFDs), kiosks and vending machines, and. List of Chargeback Reason Codes. EMV 3DS - EMV 3DS is based on a three-domain model for the purpose of authenticating a cardholder during an electronic commerce (e. If you do choose to dispute these chargebacks, you are putting yourself at risk of incurring additional fees: Reason code. 1 Card Recovery Bulletin or Exception File. 2 – EMV Liability Shift Non-Counterfeit Fraud. FR4 Immediate Chargeback Program. As per OC 317, the Acquirer liability under the EMV liability shift process is applicable only where the Card is EMV chip enabled and the ATM is non. UA02 Fraud – Card Not Present Transaction. Visa Chargeback Reason Codes. , a First Data company. chargeback for Reason Code 62 or Interlink Reason Code 2462 for amounts up to $25. 1 Quick Reference Lead. 16, 2021. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). In connection with the migration to EMV in the U. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. 05. Visa Chargeback Reason Codes. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Like other chargebacks, claims that EMV transactions were counterfeit can be. Reason Code Reason. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was requested. Code: Category: Description: 10. Fight back, but be smart. The shorthand description is “EMV Counterfeit. , Aug. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Since 2015, EMV-compliant merchants. It accepts payments for the merchant through the payment processor and credit network and. Let's take a look at what merchants need to know about QR code payments. 4853 – Cardholder Dispute – Credit Not Processed. This refers to the software program that controls the operating system and critical functions of the contactless payment terminal. Request for Information. S. The tickets were held at the box office, and no signature, swipe or imprint. until 1 October 2017. J. The most comprehensive guide to chargeback reason codes. Furthermore, this reason code does not apply to chip and EMV PIN transactions if a chip card is PIN-preferring, but the chip terminal is not. EMVCo will manage the standard and license it royalty-free. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. S. Most commonly the payer is a consumer. Payments Forum (formerly. The payment environment of your business needs to grow and provide a good experience to customers and the business itself. Other Fraud — Card Absent Environment. until 1 October 2017. 3 Other Fraud – Card Present Environment 83(1) 10. 4 Fraud – Card-Absent Environment;. ; Resources. All chargebacks start with a customer making a purchase in person, in an app, or online. Click on the categories below to view the American Express chargeback reason codes and access tips to help manage each one. Evidence for Dispute Responses When Under VFMP. Reason codes often change or are removed by the card brands. is not 100 percent chip-enabled has brought up many questions about new chargeback reason codes, when to charge back, if a chargeback is valid, and how to mitigate. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. 4808 Authorization-Related Chargeback. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRAmerican Express Chargebacks / Disputes. P04 – Charge Processed as Credit. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. 2 – EMV Liability Shift Non-Counterfeit Fraud . S. 1 – Late Presentment 12 . This is an independent consortium drawing its name from the three card brands—Europay, Mastercard, and Visa—that first launched the technology. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Since then, if you don’t have or don’t use an EMV reader for a chip and pin transaction that is subsequently challenged, you will likely be on the hook for all the costs associated with a Code 10. Always use the correct cardholder verification method—signature, PIN, etc. Only use EMV-compliant terminals. What is Mastercard chargeback reason code 4837, no cardholder authorization, and how can you win it? Don’t waste time defending chargebacks, make your company more profitable by preventing them. EMV is a registered trademark in the U. Chargeback. Worst of all, fraudsters wouldn’t even need to steal your actual credit card. Type. Train their staff on the proper ways to handle terminal issues. 7 — Cancelled Merchandise/Services. Q. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Speakers from MasterCard, Vantiv, Visa, Woodforest National Bank Princeton Junction, N. F02. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is. 5 Card security code examples: CSC, CID, CVC or CVC2, CVV or CVV2, PCSC Reason Code 10. 4 – Other Fraud-Card Absent Environment. Overall, dCVV2 is a great new innovation in card-not-present fraud management. Thanks for following the Chargeback Gurus blog. Card networks send these codes to merchants to indicate why a chargeback has been filed. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization. The reason codes help merchants understand the reason for particular chargebacks and better tailor their responses to chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. 0 transactions after the program activation date. 11. Q. In the distribution industry,. This code indicates the merchant made a swiped or keyed transaction with a counterfeit card rather than scanning the EMV chip. S. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. EMV Terminals; Point of Sale The Merchant Equipment store has opened a POS division for Point of sale software, equipment, and services. J. EMV Liability Shift Counterfeit Fraud. Chargeback Reason Codes and Descriptions. It is likely that card “shimmers,” or EMV skimmers, were involved in most of these reported scams. These are only a handful of common Visa chargeback reason codes. 1 – EMV Liability Shift Counterfeit Fraud Dispute Code 10. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Needless to say, 2020 has had no shortage of events that would qualify under most force majeure clauses, and 2021 may contain its share as well. S. Reason Code Reason Description; 10. What causes code F31 chargebacks? This reason code is supposed to be used only when an EMV chip card has been stolen by a fraudster, and a card-present merchant uses the magnetic stripe or a manual. There is a 15-day waiting period for chargebacks on items that were returned but not refunded. This reason code covers chargebacks related to the EMV liability shift, which leaves merchants liable for fraudulent transactions in which the card had an EMV chip, but the merchant processed the transaction without using it. Chip liability shift chargebacks are expected to gradually decrease as merchants and issuers successfully migrate closer to 100 percent use of EMV technology. Other Ineligible Transactions Under Reason Code 62, Condition 2 . 13. 4846 — Incorrect Currency Code. Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. S. txt) or read online for free. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims Resolution dispute process supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). ; Resources. 8 percent chargeback ratio. Visa Merchant Official Documentation. 5 Visa Fraud Monitoring Program Authorization Reason Codes Current Reason. The most comprehensive guide to chargeback reason codes. Reason Code 04. Responses to retrieval requests that are over 4 pages will. 104. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Always submit an authorization request, no matter the transaction amount. Chargeback Reason Codes. What Are the Time Limits for Credit Card Chargebacks? On average, a customer can file a chargeback on a transaction within 60 or 120 days, depending on the card network and the chargeback reason code. The cardholder claims the payment activity was fraudulent and blames it on the merchant’s EMV terminal. 65 fee for uploading scanned documents. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. The chargeback reason code provides distinctive information about the dispute category to both the acquirer and the merchant to help resolve the dispute. 10. EMV (so called because it was developed by EuroPay, Mastercard, and Visa) cards create a unique encrypted code for each transaction. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code. Proof the transaction was key entered. e. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. 4 Fraud – Card-Absent Environment. 3: Fraud (10) Other Fraud – Card Present Environment: 10. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. The decision to accept EMV chip card payments is yours as the owner of your business. Indicates whether the Europay, MasterCard, and Visa (EMV) data was submitted with the payment data. 1 EMV Liability Shift Counterfeit Fraud 81 (1) 10. It is associated with a chargeback. Use EMV PIN compliant terminals. 7 million merchant locations are accepting chip transactions1 –11. ”. 1. 10. In addition, issuing banks can set their own limits on cash back transactions. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. P03 – Credit Processed as Charge. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to. Stay informed and protect your business from fraudulent transactions. This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. 2 – EMV Liability Shift Non-Counterfeit Fraud. List and additional information about all reason codes by card brand. If using any other currency than this, it should be equivalent to the specified amount. The terminal action codes are in Table 122 of the 4. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. This chargeback occurs when merchants do not adequately provide currency information. FR6 Partial Immediate Chargeback Program. The following chargeback reason codes are related to EMV: Visa: 10. 10. Do you have public working keys? WEX’s public keys are available below: What is WEX BIN 707138? the service code may indicate an attempt by a fraudster to alter the service code; the issuer should therefore validate the card security code and decline the transaction if the validation fails. These are only a handful of common Visa chargeback reason codes. M01 Chargeback Authorization. 1 Not all payment networks require physical cards for testing and certification. Cost. 1 of 5. , August 2, 2016 – With the U. These new chargeback reason codes are a result of. Reason Code Reason Description; 10. 1 = EMV-Liability Shift counterfeit. 6. With that said, you still need to understand the reason codes with any chargebacks from Amex. Reason Code Reason Description; 10. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Batch chargeback process. Please see the below “cheat sheet” for the new 4 byte reason codes. Some payment service providers like PayPal and Stripe have their own reason codes as well. Ready to Start Preventing. For most retailers, the EMV liability shift occurred in 2015. 2 falls under the “Fraud” category. Chargeback Code Chargeback Reason; 10. Train your staff to process and handle card-present transactions properly. EMV Liability Shift Counterfeit Fraud. 4841 Canceled Recurring or Digital Goods Transactions. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. 3 – Other Fraud-Card Present Environment 10 . that the transaction was either approved online by the issuer or offline by the chip. That inherently makes the process more secure. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. Digital marketing firm Juniper Research predicted that the use of QR codes for electronic payments in the US will increase by 240% from 2020 to 2025. Code Description; 10. Ensure your terminals are EMV compliant. Chargebacks. Learn which strategies to use as you fight and prevent consumer disputes by reason code. What if the terminal cannot read the chip on a card? 9. Allocation. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions onThe chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. 4 Other Fraud – Card Absent Environment 93(1) 10. Code 4870 chargebacks usually occur when a fraudster with a cloned credit card either targets a merchant with POS terminals that can't read EMV chips or convinces a merchant to swipe the card rather than scan it. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Specifically, these updates only pertain to transactions that are charged back after Oct. July 1, 2016 in Chargeback Expertz, Chargeback Management, Chargeback Policy, Chargeback Prevention, Chargeback Reason Codes, Chargeback Representments, Chargeback. 2 Declined Authorization. Every merchant’s situation is different, and the right combination of tools and methods for one merchant may be less effective for another. Use standard authorization criteria with Issuer - not eligible for chargebacks: 1: CAVV failed verification (authentication) - Issuer approves authorization:. 1 chargeback. For example, 10. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. All the major card networks use chargeback reason codes to convey the reason for a chargeback. 02, 2016 (GLOBE NEWSWIRE) -- With the U. When the chargeback procedure is used legitimately, chargeback reason codes correspond most of the time to the underlying reality, based on the evidence provided by the cardholder and the cardholder’s bank’s analysis. The major card networks task their acquiring banks with monitoring chargeback-to-transaction ratios and establishing thresholds for “excessive” chargeback activity, often no higher than 1%. Following that, merchants have 30-45 days to respond to the chargeback, again depending on network and reason code. For instance, some reason codes allow cardholders over a year to file. 5: Fraud (10) Visa Fraud Monitoring. 2 EMV Liability Shift Non-Counterfeit Fraud; 10. UA06 Fraud – Chip and PIN Transaction. 1: EMV Liability Shift Counterfeit Fraud: 10. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. 3 – Other Fraud. 2 – EMV Liability Shift Non-Counterfeit Fraud 10 . They do this to prevent fraudulent and reckless merchants from abusing the system and causing consumers to lose confidence in the safety of. 4860 Credit Not Processed. This includes transactions where an available EMV chip was not used for authorization, where stolen payment card credentials were used in a. A retrieval request is in some ways more important than a chargeback. 3 – Other Fraud-Card Present Environment 10 . 4854 Cardholder Dispute—Not Elsewhere Classified (U. About Visa chargeback reason codes. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. 13. Once filed, the merchant generally has 20. Follow the Rules. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardHere are some tips on how to prevent MasterCard Reason Code 4870 chargebacks: 1. Contactless payment fraud refers to any attempt to make unauthorized purchases using information obtained by hijacking a near-field communication (NFC) -enabled transaction. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Reason Code 02. You’re right. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. France saw a drop of roughly 50% during the same period. The U. 1 Chargebacks As is the case with any fraud-related credit card chargeback, the representment options are limited. The U. Your actions in response to such a chargeback will be determined by the particular circumstances, as listed in the table below: If:. Retrieve thine complete guide to the new Visa reason codes, including all the elaborate information, chargeback time limitation, and other important information to need. In theory, reason codes help merchants understand why customers dispute purchases. Disputing Reason Code 10. Merchant service providers—the vendors who provide web hosting, e-commerce software, anti-fraud tools, and chargeback management—must also maintain PCI DSS compliance, or the merchants who use their services may be liable for data breaches regardless of their own compliance status. A08 Authorization Approval Expired. Chargeback reason code 10. Chargeback Reason Codes. Chargeback reason code 4870 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. A CSC is a three or four digit number printed (not embossed) on a credit card. It’s vital that you know the chargeback’s reason code so you can properly craft your response. 3. With that said, you still need to understand the reason codes with any chargebacks from Amex. These codes can help a merchant with an inquiry or chargeback reversal. They do a great job of listing the chargeback reason codes as well as actions to take for each code from the card issuers. R13 No Reply. The following chargeback reason codes are related to EMV: Visa: 10. message. 2 EMV Liability Shift Non-Counterfeit Fraud: Mastercard: 4870 - Chip Liability Shift 4871 - Chip/PIN Liability Shift: Discover: UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction:The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 4807 Warning Bulletin File. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. it may also be due to no EMV compliance and/or falling back on. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Each code corresponds to a specific issue or problem the customer has experienced with the purchase. Contactless Payment Fraud. Analyze your chargeback data. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. 4:. Both EFM and ECM measure compliance at the MID level. Proof you have already refunded the transaction and credited the cardholder’s account. Get Reasoning Cipher Cheat Shelf. 2 – EMV Liability Shift Non-Counterfeit Fraud 10 . And though each unique network has their own set of codes, they all exist to do one thing: tell merchants and their acquiring banks what the “reason” behind the chargeback was. The shorthand description is “EMV Liability Shift Non-Counterfeit Fraud. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Technically that’s true; the chip itself cannot be cloned. The code is now considered obsolete; Account Number Not on File chargebacks should be filed under reason code 4808. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. These new chargeback reason codes are a result of the fact that the U. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. J. Equally, U. If a no-authorization claim is based on merchant activity, there are steps the merchant should take to avoid a recurrence. 10. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. The reason for this is that each AFD is a complex machine with a built-in card terminal. 2 EMV Liability Shift Non-Counterfeit Fraud; 10. 103. The third digit indicates the specific reason within that category. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. Come find us at the Traffic & Conversion Summit to learn more about our #EMV #3DS solution or just to link up!. txt) or read online for free. Some card networks will include “transaction modifiers” with the reason code. In this article, we will provide you with a comprehensive list of all Mastercard chargeback reason codes, and provide detailed explanations of each code, including potential causes and prevention. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The new reason codes follow a format of two digits, a period, then a third digit. For gas stations, the EMV liability shift was repeatedly delayed until it eventually went into effect in 2021. The exact reason for the increase is unknown, but some. Every chargeback has a reason code associated with it. Step 3: Train your staff on how to process EMV transactions. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. This claim strongly suggests that the merchant processed a stolen card on a payment. The best way to prevent code UA11 chargebacks is to use EMV-compatible payment terminals and always use the EMV chip to process transactions, avoiding using the magnetic stripe or keyed. Use order validation and prevention alerts. EMV fraud prevention technology is a product of EMVCo. It was originally just one facet of legacy reason code 81. Now the cardholder claims the purchase. 6. 1: The chargeback time limits may be altered if the resources were assumed to deliver after the execution time period of the payment also. Paymentology will submit the chargeback using the appropriate chargeback reason code. 1 — EMV. S. EMV: A standard relating to integrated circuit cards, point-of-sale terminals and automated teller machines, set by Europay, MasterCard and Visa (EMV). Use the correct CVM (Cardholder Verification Method). Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 104. 1: EMV Liability Shift Counterfeit Fraud: The cardholder is claiming that they did not authorise or participate in a transaction that you processed. The data is tokenized, meaning that substitute, one-time-use data is transmitted in place of the valid card information. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on Codes 51 (insufficient funds) and 05 (do not honor) are especially common. Chargeback reason codes; Chargeback Reason Codes. Chargeback reason codes identify the general reason behind a chargeback. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Here's a rundown of the most common decline codes: 51 - Insufficient funds: At the time authorization was requested, the customer’s account did not have sufficient funds to cover the transaction. American Express, Discovering, Visa. 10. 4 chargeback by showing at least one transaction from any time period in which the IP address, email address, physical address, and telephone number match the details of the disputed transaction. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. Fraud brings big costs to small businesses. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. These provide additional details about the chargeback, which may be industry-specific. whichever is greater to initiate the dispute. 4808 – Authorization-Related Chargeback. 5 – Visa Fraud Monitoring Program. 10 Chargeback Maximum per Account in a 120-Day Period Effective for chargebacks processed on or after 15 October 2016 through 13 April 2018: Visa will block Reason Code 62 and Interlink Reason Code 2462 chargebacks over 10 per account in. 4, Mastercard 4837 and 4863. Dispute network reason codes categorization . Preventing Mastercard Reason Code 4837 Chargebacks. S. 1 – Card Recovery Bulletin 11 . online) purchase. Payments Forum (formerly the EMV Migration Forum). S. Despite that fact, AFD operators — those using merchant category code 5542 (automated fuel dispensers) or 5541 (service station) — were exempted from EMV liability rules for several years. 10. 10. 1 applies when the issuing bank receives the same transaction more than one time. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need.